Return & Refund Policy
NUVAIYN CUSTOMER INFORMATION
Effective date: August 10, 2026
Eligible products may be returned under the conditions below. This policy does not limit any non-waivable consumer rights.
30-day return request period
An eligible return must be requested within 30 days after delivery. Unless the product arrived damaged, defective, or incorrect, it must be unused, clean, complete, and protected by its original packaging.
Request authorization before shipping
Email service@nuvaiyn.com with the order number, product name, reason for return, and supporting photographs when relevant. Do not ship a return until written instructions and the applicable return destination are provided. Merchandise sent without authorization may be delayed or refused.
Non-returnable items
Except where law requires otherwise, used filters, opened hygiene-related consumables, gift cards, personalized goods, and products damaged by misuse, unsuitable power, improper cleaning, unauthorized repair, or failure to follow instructions are not eligible for return.
Damaged, defective, incomplete, or incorrect arrivals
Inspect the shipment promptly and contact us as soon as reasonably possible. Keep the product, accessories, serial labels, and packaging during review. Depending on the circumstances and applicable rights, the resolution may include troubleshooting, replacement parts, exchange, replacement, or refund.
Return shipping costs
Customers are responsible for return shipping for preference-based returns and ordering errors. Nuvaiyn covers reasonable return shipping for an approved claim involving our error or a verified arrival defect. Original expedited shipping charges are not refundable unless required by law or the service was not provided.
Inspection and refund timing
After an authorized return is received, it is inspected for eligibility. An approved refund is issued to the original payment method, normally within 10 business days after inspection. Financial institutions may require additional time to post the credit.
Order changes and cancellations
Contact us immediately. We will try to act before fulfillment begins, but changes and cancellations cannot be guaranteed after an order is committed or dispatched.